Refund and Cancellation Policy

WaveHey sells coins: a digital item that unlocks optional extras, such as a few minutes of meeting only the gender you choose. Random video chat itself is free. This page explains when a coin purchase is refunded.

Full refund

You get your money back in full when:

• you were charged but the coins never reached your account;
• you were charged more than once for the same purchase; or
• you ask within 7 days of buying, and none of the coins from that purchase have been used.

No refund

• Coins that have already been used, including filter minutes that have started.
• Purchases older than 7 days, unless the charge itself was a mistake (the first two cases above).
• Coins earned by watching ads or given free, such as the welcome gift.
• Coins on an account closed for breaking the Terms of Service.

Cancelling

A coin purchase is delivered the moment the payment succeeds, so there is nothing to cancel afterwards. If a payment page is closed before paying, nothing is charged. WaveHey has no subscriptions or automatic renewals.

How to ask for a refund

Email [email protected] from the email address of your WaveHey account. Include the date, the amount, and the payment ID from your bank, UPI app or payment receipt.

We reply within 2 working days. An approved refund goes back to the same card, bank account or UPI ID you paid with, within 5 to 7 working days. Your bank may take a little longer to show it.